Frequently Asked Questions
Everything you need to know about your MEDITHERAPY journey.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
Are MEDITHERAPY products safe for sensitive skin?
Yes, our formulas are dermatologically tested and designed with soothing ingredients. However, we always recommend performing a patch test on a small area before full application.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.
Do you test your products on animals?
No, MEDITHERAPY is strictly cruelty-free. We do not test any of our finished products or ingredients on animals at any point in the production process.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.